Refund policy

Return & Refund Policy for Livena

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

Be in the same condition as received (unworn, unused, and with tags).
Be in its original packaging.
Accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at info@livena.co.uk. Returns must be sent to the manufacturer’s address provided during the return process.

Important: Items sent back without prior authorisation will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@livena.co.uk.

Damages and Issues

Please inspect your order upon delivery and notify us immediately if:

The item is defective or damaged.
You received the wrong item.

Exceptions / Non-Returnable Items

Some items cannot be returned, including but not limited to:

Perishable goods (e.g., food, flowers, plants).
Custom products (e.g., special orders, personalized items).
Personal care items (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.

Additionally, sale items and gift cards are non-returnable.

For questions about your specific item, please contact us at info@livena.co.uk.

Exchanges

The fastest way to get what you need is by returning the item you have and placing a new order once your return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:

The item must be in the same condition as received (unworn, unused, and with tags).
It must be in its original packaging.
You must provide the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note:

It may take additional time for your bank or credit card company to process and post the refund.
If you have not received your refund after 15 business days, please contact us at info@livena.co.uk.

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Refund policy

Return & Refund Policy for Livena